What is the processing time?

The normal processing time for orders 5-10 business days (Monday - Friday, excluding holidays and weekends). Business days do not include weekends, bank, public, provincial and federal holidays. Due to increased order volume, additional time may be required for processing.

How long does it take for an order to ship?

After your order has been shipped, delivery time is 3-5 business days, and 10- 14 business days internationally once the package has been dropped off to the post office or left at one of our shipping location(s). Please keep in mind that during holidays or limited edition launches and restocks, shipping times are subject to change. Orders are not eligible for refunds for shipping timeframe delays.

Idias Body  is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited any of our shipping locations. Packages undeliverable by UPS, USPS, DHL, CANADA POST, ROYAL MAIL and/or their international shipping partners due to customs requirements will be cancelled and refunded once received and processed at our shipping hub.

Lost, stolen and damaged packages happen. Please contact the shipping carrier to open a package search prior to contacting us. We truly value our customers, and all of our packages are insured. Once the claim is issued, the refund can be used to make another purchase.

Idias Body is not responsible for the update of incorrect addresses listed at checkout. Please be sure that the address you enter is correct and complete before submitting for purchase. Orders returned for insufficient address can be reshipped only once a new shipping invoice is paid. Idias Body is not responsible for any non-returned items due to insufficient addresses; customer is solely responsible for resolving directly with the shipping carrier.